Q: What is Leeia jewellery made of?

A: Every Leeia piece is crafted using 18k gold plated jewellery and durable stainless steel. Our designs blend minimal elegance with cultural roots, and are made to be worn, loved, and reached for again and again.

Q: Is Leeia jewellery waterproof and tarnish-free?

A: Yes. Our pieces are waterproof, anti-tarnish, and hypoallergenic. That said, for the longest-lasting shine we still recommend removing your jewellery before showering, swimming, or working out, and keeping it away from perfumes and harsh chemicals.

Q: Is Leeia jewellery safe for sensitive skin?

A: Yes. We use hypoallergenic metals and high-grade plating, so our pieces are comfortable for sensitive skin and everyday wear.

Q: Will my jewellery look exactly like the website photos?

A: We photograph our pieces as accurately as possible, but since our jewellery is handcrafted and often set with natural stones, slight variations in size, shape, colour, or finish can occur. These differences are natural, are not considered defects, and are part of what makes each piece unique.

Q: How do I take care of my Leeia jewellery?

A: A little care keeps your pieces looking their best:

•      Store each piece in an airtight pouch or jewellery box.

•      Clean gently with a dry, soft cloth.

•      Avoid direct contact with perfume, sanitiser, or other chemicals.

•      Remove your jewellery before showering, swimming, or bathing (chlorine can react with the plating).

•      Put your jewellery on last, after makeup and perfume, and take it off first.

Q: What payment options do you offer?

A: We offer a range of secure online payment options at checkout, including UPI, Credit/Debit Cards, Net Banking, and popular wallets, along with Cash on Delivery (COD) on eligible orders.

Q: Is it safe to order from leeiajewellery.in?

A: Yes. Our store is powered by Shopify, which processes payments securely. We do not store your card or banking details, and your personal information is handled in line with our Privacy Policy.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, COD is available on eligible orders. If a COD order is refused at the doorstep, a minimum two-way courier charge of Rs. 500 will apply. Repeated non-payment or refusal may also be treated as an attempt to defraud and can lead to further action, so we appreciate your understanding of the effort that goes into every order.

Q: Can I cancel or change my order after placing it?

A: We follow a strict no-cancellation policy — once an order is placed, it cannot be cancelled. Please double-check your order details, size, and address carefully before confirming your purchase.

Q: Where do you deliver?

A: We ship across India, and we also offer worldwide shipping.

Q: How long before my order ships?

A: Orders are typically processed and dispatched within 1–2 business days of order confirmation.

Q: How long does delivery take?

A: Once dispatched, orders generally arrive within 3–7 working days, with most deliveries completed in 5–7 working days overall. Please allow a couple of extra days for Jammu & Kashmir, military areas, rural addresses, or parts of North India. These are estimates, and occasional courier delays can happen.

Q: Is shipping free?

A: Yes, we offer free shipping.

Q: How do I track my order?

A: Once your order ships, you'll receive a tracking link by email that you can use to follow your parcel in real time.

Q: What happens if my delivery address is incorrect or I miss the delivery?

A: If the courier is unable to deliver due to an invalid address or an unsuccessful attempt, the parcel is returned to us. We're happy to reship it — just confirm your correct details with us over email or WhatsApp. Please note that additional shipping charges apply for the second delivery attempt.

Q: What is Leeia's return policy?

A: Every piece goes through a thorough multi-point quality check before it's shipped. Because our jewellery is handcrafted and personal in nature, we follow a strict no-refund policy. We do, however, accept returns or exchanges if a product arrives damaged in transit or if an incorrect item was shipped.

Q: Do you offer refunds or store credit?

A: No. We do not offer refunds or store credit. Eligible issues are resolved through a replacement or exchange only.

Q: Do I need to record an unboxing video to raise a claim?

A: Yes. To request a return or exchange, email us within 24 hours of delivery with your order ID and a clear, unedited unboxing video showing the package being opened and the issue clearly visible. Requests without proper proof may not be eligible.

Q: How do I request a return or exchange?

A: Write to us at leeiajewellery15@gmail.com within 24 hours of delivery with your order ID, the reason for the request, and your unboxing video.

Q: What happens after I submit a return or exchange request?

A: Our team reviews your request and confirms eligibility. If approved, the product must be shipped back to us in the same unworn condition it was received in, with its original packaging, within 48 hours of approval. Once we receive and inspect the item, we'll guide you through the next steps. If the return is validated, we'll send a replacement — if that piece is out of stock, you're welcome to choose another item from our collection instead. Replacement or exchange orders are delivered within 3–5 working days.

Q: Are natural variations in handcrafted stones or colour eligible for exchange?

A: No. Since our jewellery uses natural, handcrafted materials, slight variations in size, shape, or colour are normal and make each piece unique — these are not considered defects.

Q: What doesn't qualify for a return or exchange?

•      Packages lost in transit when sent back by the customer

•      Packages refused by the recipient

•      Products returned in used or damaged condition

•      Returns due to size issues (please check the size guide before purchasing)

•      Incorrect delivery address, or failed/unreachable delivery attempts (twice), resulting in the package being returned to us — reshipping charges apply in this case

•      Jewellery that is not faulty or damaged

•      Minor variations in colour or design, as each piece is handcrafted and unique

Q: Can earrings or other items be returned simply because I changed my mind?

A: No. As per our policy, only items that are damaged in transit or incorrectly shipped are eligible for return or exchange — change-of-mind returns are not accepted.

Q: Is my personal information safe with Leeia?

A: Yes. Our store is powered by Shopify, and we collect and use your information only to process orders, arrange shipping, handle returns, and improve your shopping experience. We share information only with the service providers needed to fulfil your order, such as payment processors and shipping partners.

Q: Will I receive promotional messages?

A: You may receive updates about new collections and offers if you subscribe to our emails. You can opt out of promotional emails at any time using the unsubscribe link, though we may still send non-promotional emails related to your account or orders.

Q: Can I request access to or deletion of my data?

A: Yes. Depending on applicable law, you may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Q: How do I get in touch with Leeia?

A: Email: leeiajewellery15@gmail.com

Phone: 9910513975

Address: Faridabad, Delhi NCR, Haryana – 121002, India

We aim to respond to all queries as quickly as possible.